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4.0 of 5 stars.
Had to bring my iMac here when it died one day. The security update crashed it, and it wouldn't restart -- that little icon laughing at me from the screen. The Genius ran all sorts of tests on it,…
yelp.com - user review - 07/03/2008
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1.0 of 5 stars.
i only go here with my boyfriend and not ever for myself. the place looks cool and i do like how they have their lil machines to help you pay for ur stuff.. but the people that work there.. o my god..…
yelp.com - user review - 06/07/2008
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4.0 of 5 stars.
A model for customer service for all stores. I love the way they have their stuff setup, their checkout process, and just the overall experience. Like all apple stuff, kinda pricey. They make a…
yelp.com - user review - 05/03/2008
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2.0 of 5 stars.
i refer to this as my ghetto apple store - the one i go to when i'm in a hurry and don't feel like braving the downtown mothership. the staff here is pretty good, and i've used the genius bar a few…
yelp.com - user review - 04/27/2008
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1.0 of 5 stars.
This has got to be the suckiest Apple Store around. Sad too because here I type using my giaganto Apple screen. i have an iphone. an apple laptop, etc, etc. I'm a real Apple victim as I even owned…
yelp.com - user review - 04/23/2008
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5.0 of 5 stars.
I go to this Apple Store often, as it's the closest one to me. I like the staff better here too. A few members of the staff at the Apple Store downtown are obnoxious. Whenever I walk into the Apple…
yelp.com - user review - 04/15/2008
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1.0 of 5 stars.
It is hard to blame the store for the multiple times I have had to send the MacBook Pro for service but I went to pick it up again and found brand new scratches on the case and a one-inch dent. The…
yelp.com - user review - 04/07/2008
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4.0 of 5 stars.
I like this Apple Store A LOT better than the one downtown, seriously I avoid that one like the fu*king plague. I came here to get a charger for my iPod and new headphones. The girl that helped me…
yelp.com - user review - 02/24/2008
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1.0 of 5 stars.
Everytime my husband and I go to this Apple Store whether it be to purchase or for repairs, exchange, etc ... we are faced with a mob of people that are waiting around to be serviced. If you make an…
yelp.com - user review - 02/23/2008
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3.0 of 5 stars.
Awesome bought all my apple electronics there all the time and everyone is cool. The only draw back it can get really busy in there and you can almost feel like no one is trying to make sure all…
yelp.com - user review - 02/17/2008
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3.0 of 5 stars.
I made an appointment with the Genius Bar and got seen right away but they could not seem to figure out what was wrong with my iMac. The frustrating piece to all of this is that, I kept on sending…
yelp.com - user review - 02/15/2008
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3.0 of 5 stars.
For some reason I keep referring to this place as the iStore. Well, shouldn't it be the "iStore"? There's "iPod", "iPhone", "iTunes", iStore comes naturally! Anyways, after referring to it as the…
yelp.com - user review - 02/11/2008
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3.0 of 5 stars.
Not as much merchandise selection, but definitely expect smaller crowds. Edit: My sister and I were walking through the main floor entrance of Macy's and noticed a VENDING MACHINE selling iPod…
yelp.com - user review - 02/04/2008
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3.0 of 5 stars.
i don't know what it is... is it always pack because there's actually ppl buying stuff in here? or ppl are just there to check their emails? I came in here last weekend to buy a iphone and i actually…
yelp.com - user review - 02/03/2008
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3.0 of 5 stars.
I hate this store less (place less than symbol here) than I hate the big busy one downtown. Does that count as a compliment?
yelp.com - user review - 01/23/2008
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5.0 of 5 stars.
It's good to have a Mac. My Windows days are long over! I salute the Apple Store in Stonestown because they have to deal with those teenagers who come in just to take like 5 million pictures of…
yelp.com - user review - 01/21/2008
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5.0 of 5 stars.
You know what? Yeah, this store is smaller then the one downtown, it doesn't have as much merchandise, you're right on that. You know what else it doesn't have? The INSANE crowds that make the…
yelp.com - user review - 01/20/2008
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3.0 of 5 stars.
This APPLE store is alright. Being an iPod consumer, I feel they don't give 100% in fulfilling your standards, but they aren't rude about it. It's hard to explain. FOR EXAMPLE, I broke my iPod like…
yelp.com - user review - 01/17/2008
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3.0 of 5 stars.
This store gets 3/5 stars because of it's size and location, which is small and inside of a mall, respectively. However, it's a great 2nd location for SF because sometimes they are still in stock of…
yelp.com - user review - 01/10/2008
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5.0 of 5 stars.
Very Happy with my Mac and the customer service. I went in the other night because my keyboard has a little crack in it because my hands are too chubby. The crowd in the mall was think and I hate…
yelp.com - user review - 12/04/2007
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1.0 of 5 stars.
There are two things I really don't like about this Apple Store. First of all, it's hella small. You simply won't find an adequate selection of software or accessories for your Apple gear here.…
yelp.com - user review - 11/30/2007
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5.0 of 5 stars.
Jason W is a moron, and so is everyone else who thinks you can pay at the Genius Bar. First of all, it's a Genius Bar, which is a place to get technical help on your Apple stuff (genius). Also, those…
yelp.com - user review - 11/30/2007
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1.0 of 5 stars.
GENIUS BAR?!?!?! MORE LIKE MORON BAR!!!!!
yelp.com - user review - 11/26/2007
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4.0 of 5 stars.
Out of sheer frustration at my BlackBerry fracking up on me, I zipped to the Apple Store in Stonestown to buy an iPhone. At several red lights on 19th Avenue, I considered turning around. Did I…
yelp.com - user review - 11/26/2007
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4.0 of 5 stars.
Excellent friendly and prompt service! Another plus is that they give government employees discount of 6-8% (depending on what you purchase). Hey, it's better than nothing - I'll take any discount I…
yelp.com - user review - 11/18/2007
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4.0 of 5 stars.
Guys did a great job getting me hooked up with needed and extra gear. They have awesome portable card swipers to render cash registers unnecessary. Too bad it took a tenth of the time in the store…
yelp.com - user review - 11/16/2007
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5.0 of 5 stars.
I came to this Apple store to purchase a phone accessory. Had a great expereince indeed... faster service... great Customer Service as staff was friendlier & very accommodating -- to special mention…
yelp.com - user review - 11/08/2007
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5.0 of 5 stars.
definetely agree that compared to the stockton street location, this place is heaven. Elliot at the genius bar knows his sh?t and helps you out at lightening speed while being thorough. He was able…
yelp.com - user review - 11/02/2007
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4.0 of 5 stars.
Compared to the Apple Store San Francisco (Downtown), this place is heaven. While it's significantly smaller and has a significantly smaller stock, it won't take you 30 minutes just to get noticed by…
yelp.com - user review - 10/19/2007
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4.0 of 5 stars.
This was a lovely experience. Couldn't wait to get the new new thing. Didn't bother to hit up the friend who works at Apple corporate to get her discount. Nope. It was one of those retail therapy…
yelp.com - user review - 10/03/2007
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4.0 of 5 stars.
About 2 years ago, my 2nd gen iPod 20 gb had a sad face when I turned it on. I stopped by Apple Stonestown since it's right by school. The guy looked at it... went into the back.. and came out with a…
yelp.com - user review - 09/17/2007
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5.0 of 5 stars.
All in all, this is your typical Apple store. But what I am really reviewing is the staff here. My boyfriend's powerbook had a bit of an accident, so he brought it in to be repaired. He chose this…
yelp.com - user review - 09/11/2007
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4.0 of 5 stars.
pure product lust. pretty knowledgeable staff. dangerous stairway that makes me dizzy. beautifully crafted items. electronic items are now sexy.
yelp.com - user review - 09/05/2007
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1.0 of 5 stars.
The one time I went here I was spoken to like I was a six year old, post-lobotomy, with a scalpel sticking out of my brain. Power button? Have I tired holding it down? What's a button? What?????????
yelp.com - user review - 08/23/2007
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3.0 of 5 stars.
Service is ok, not exceptional. I got the impression the people that work there just want to do what you want them to do and that's it. Not courteous, more blunt. I had a special circumstance…
yelp.com - user review - 08/07/2007
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5.0 of 5 stars.
Oh.... man this place is like the corner candy store in the original Willy Wonka and the Chocolate Factory.... you know the one before Tim B. and Johnny D. got hold of it. The only thing that was…
yelp.com - user review - 07/27/2007
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1.0 of 5 stars.
Shopp'n for a MacBook Pro. Been to customer service hell before so first thing i did was ask is they had the model i wanted. YES, the clerk said. 4 Clerks and the manager later after much b*llsh*t,…
yelp.com - user review - 07/02/2007
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4.0 of 5 stars.
It's just so SHINY :) The staff really knows their stuff and they can check you out with their handle little scanners anywhere in the building. The store has all the latest gadgets and what not,…
yelp.com - user review - 06/22/2007
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1.0 of 5 stars.
apple tech support truly is the worst and useless people around. I purchased apple book G4 and a ipod from these folks. So far both have had problems and both times these guys sucked on help. For my…
yelp.com - user review - 05/20/2007
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4.0 of 5 stars.
Apple is loveeee. The Stonestown location had the hot pink shuffle in stock. 4 stars for you!
yelp.com - user review - 05/15/2007
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4.0 of 5 stars.
YAY, you guys make me some money. Up three points. Now I can buy the Iphone when it come up. I used to have a few Apple's in the day. Apple IIGS, my first computer. then I had first generation ipod, it…
yelp.com - user review - 05/08/2007
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5.0 of 5 stars.
amazing service....cute indy kids working......and free internet when out in the square..... no need to say more. 5 stars!!!
yelp.com - user review - 03/10/2007
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3.0 of 5 stars.
I've used Macs most of my life. Recently, however, the Apples that I've bought have turned out to be lemons. My G4 started to give me trouble right about the time the warranty expired. The MacBook I…
yelp.com - user review - 02/12/2007
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3.0 of 5 stars.
The customer service at this Apple store sucks and swallows. if you're really that desperate, brave the traffic and crowds and head to the downtown location instead. SERIOUSLY. Some jerk-off told one…
yelp.com - user review - 12/17/2006
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5.0 of 5 stars.
I have been kicking the tires on getting a new computer for a while and must have been a pest to the people in th store. Bought a refreshed iMac and saved a couple hundred dollars. Very Helpful
yelp.com - user review - 12/10/2006
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1.0 of 5 stars.
I am standing in the middle of the Apple Store again, being ignored by the employees. Waiting... waiting... then I leave in a bad mood after I can't get anyone to even say 'I'll be with you in a…
yelp.com - user review - 12/08/2006
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3.0 of 5 stars.
I love my iPod. The Apple Store? It's just OK. I went to the Stonestown store the day after Christmas. I kept getting these emails from Apple telling me about their fantastic after-Thanksgiving Day…
yelp.com - user review - 11/30/2006
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2.0 of 5 stars.
ipods are the pet rock-stars of the starbuckaruse cuz now if you enjoy being victimized, the gangbangers run 6 to the beat, grab the $300 ben franklins shakin and waitin fo da takin cuz you don't…
yelp.com - user review - 11/13/2006
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5.0 of 5 stars.
Preface: I am a die-hard Mac user for life. Sob Story: My powerbook recently died after 5 1/2 years of being in the trenches by my side... luckily I was able to back-up almost everything... before…
yelp.com - user review - 08/29/2006
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4.0 of 5 stars.
Sadly there was nothing the Apple geniuses could do for my broken iPod Mini (I dropped it on its poor little head one too many times), but they quickly scheduled an appointment for me to get it looked…
yelp.com - user review - 07/12/2006
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4.0 of 5 stars.
This is where I bought my first Mac, and I have not gone back. Apple stores are so clean and to the point. I just wish they had a few more cashiers for when it go busier.
yelp.com - user review - 07/10/2006
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5.0 of 5 stars.
Great service at this place. Replaced my non-functioning IPOD quickly and without a long discussion. They almost make you want to visit their customer service counter.
yelp.com - user review - 06/11/2006
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1.0 of 5 stars.
They're fascists!
yelp.com - user review - 06/11/2006
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4.0 of 5 stars.
Quick and painless! Had to buy a last minute gift so I dropped by the Stonestown Apple store. In and out in under fifteen minutes. Present was well-received and Apple has another fan.
yelp.com - user review - 05/27/2006
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It's certainly a beautiful place to outfit yourself with all the latest and greatest Mac gear. Perha...
judysbook.com - user review - 05/23/2006
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Only in San Francisco can you see the Apple store from down Market Square. It's one of the most bus...
judysbook.com - user review - 04/15/2006
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5.0 of 5 stars.
are these guys always this alert and happy on computers? I guess so. They really helped me today and in a very timely manner. I made my appointment online and was serviced right away. They guy sat…
yelp.com - user review - 04/08/2006
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5.0 of 5 stars.
i went the store on stockton to get my ipod checked out and serviced--waited almost an hour for an appointment, only for them to insist that my ipod just needed to be reset and it would be fine. after…
yelp.com - user review - 03/07/2006
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5.0 of 5 stars.
once you go Mac, you never go back! sure it's more intuitive than Windows and all the software like iLife 06 is seemlessly integrated, but that's just the beginning. When my iMac power supply stopped…
yelp.com - user review - 03/03/2006
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